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How can we help?
Search common questions below, or reach a real person through any of the channels underneath.
Frequently asked
Common questions
Cards
My card is lost or stolen — what do I do?
Block it instantly in Vakif Financial Bank Mobile, or call our support line to report it and request a replacement.
How do I change my card PIN?
Set a new PIN at any Vakif Financial Bank ATM, or through the mobile app under Card Settings.
Transfers
How long does an EFT transfer take?
Most EFT transfers complete within minutes during business hours, on the same day.
Can I send money internationally?
Yes, via SWIFT transfer — available in-branch and through mobile for verified accounts.
Security
I forgot my Online Banking password.
Reset it from the login screen using your national ID and registered mobile number.
How do I report a suspicious message?
Forward it to our security team via the Contact Form — never click links in unexpected messages.
Accounts
How do I close my account?
Visit any branch with your ID, or request closure through the Contact Form.
Where can I download my statements?
Statements are available under Accounts › Documents in Vakif Financial Bank Mobile and Online Banking.
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